Achieving Balanced Results

Results orientation

Focus is now on developing the key set of results required to monitor progress against the vision, mission and strategy, enabling leaders to make effective and timely decisions.

Adding Value for Customers

Customer Focus

Focus is now on clearly defining and communicating the value proposition and actively engaging customers in the product and service design processes

Leading with Vision,
Inspiration & Integrity

Leadership & Constancy
of Purpose

The concept is now more dynamic, focusing on the ability of leaders to adapt, react and gain the commitment of all stakeholders to ensure the ongoing success of the organisation.

Management by
Processes

Management by
Processes and Facts

The focus is now on how the processes are designed to deliver the strategy, with end to end management beyond the “classic” boundaries of organisation.

Succeeding through People

People Development and Involvement

The focus is now on creating a balance between the strategic needs of the organisation and the personal expectations and aspirations of the people to gain their commitment and engagement.

Nurturing Creativity & Innovation

Continuous Learning, Innovation and Improvement

The concept now recognises the need to develop and engage with networks and engaging all stakeholders as potential sources of creativity and innovation.

Building Partnerships

Partnership Development

The concept has been extended to include partnerships beyond the supply chain and recognises that these should be based on sustainable mutual benefits to succeed.

Taking Responsibility for a Sustainable Future

Corporate Social Responsibility

The concept now focuses on actively taking responsibility for the organisation’s conduct and activities and managing its impact on the wider community.